How to · Studios

Answer a new inquiry

Reply fast, follow up without remembering to, and close the ones that don't book.

Inquiries holds everyone who's asked about a date but hasn't booked. A confirmed inquiry with a date becomes a job straight away, so nothing slips.

Steps

  1. Open Inquiries. Open shows everyone still in play; the other tabs split them by stage, from New to Signing. Your move marks the ones waiting on you.
  2. Answer from Today: StudioCue drafts a reply to each new inquiry. Read it, then Send reply. It includes a link where the couple can add details and pick a consultation time.
  3. Unsure emails arrive as Maybe an inquiry — tap Yes, an inquiry or Not an inquiry.
  4. No answer? A follow-up is drafted on day 3 and day 7, ready for Send follow-up.
  5. If it doesn't book, open the job, choose Close inquiry and pick why — Went quiet, Booked someone else, Budget and so on.

What happens next

Once they book a consultation the inquiry moves to Consult, and a proposal comes next. When they sign and pay the retainer, it leaves Inquiries for Jobs.

Good to know

  • Preview inquiry form shows the form couples fill in. Put its link on your website and every submission lands here.
  • Inquiries by email, The Knot or WeddingWire can be forwarded in — Copy address and forward to it from your inbox.
  • A closed inquiry reopens by itself if the couple writes again.

Words to know

Inquiry
Someone asking about a date who hasn't booked yet. It stays in Inquiries until the booking is confirmed, then moves to Jobs.
Couple's inquiry link
Each couple's own link, added to your first reply once your consultation hours are set. They add details and pick a time to talk.
Forwarding address
A StudioCue email address. Forward inquiries from your own inbox to it and each one becomes an inquiry here.
Consultation
A call or meeting before a couple books. They choose a time from your availability.
Lost
An inquiry that didn't book. If the couple writes again, it reopens by itself.
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